Refund policy
Vantor Return & Refund Policy
At Vantor, we strive to ensure your satisfaction with every purchase.
Return Policy (14 Days)
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With tags
- In its original packaging
- Accompanied by a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at:
📧 nashmiianlan@gmail.com
Returns must be approved before shipping.
Once your return is accepted, we will provide instructions on how and where to send your package.
⚠️ Items sent back without prior approval will not be accepted.
Return Address:
[INSERT RETURN ADDRESS]
Damages and Issues
Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
We do not accept returns for:
- Items on sale
- Gift cards
- Used or damaged items caused by misuse
- Personal care items (if applicable)
If you’re unsure, contact us before requesting a return.
Exchanges
The fastest way to exchange an item is to:
- Request a return for the original item
- Place a new order for the desired item
European Union (14-Day Cooling-Off Period)
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
Items must meet the same return conditions listed above.
Refunds
Once we receive and inspect your return, we will notify you if your refund is approved.
If approved:
- Refunds will be issued to your original payment method
- Processing time: within 10 business days
Please note: Your bank or card provider may take additional time to process the refund.
If more than 15 business days have passed since approval, contact us at:
📧 nashmiianlan@gmail.com